Family’s / Child’s Bill of Rights and Outline of Responsibilities

RIGHTS

1. To be treated in a courteous and respectful manner by Centre Staff.
2.  To have the Centre respond to his/her needs and preferences e.g. language, cultural, etc. to the best of Centre’s ability.
3. To have the right to information about community services
4. To have the right to refuse consent at any time in the assessment, treatment and referral process.
5. To have the right to raise concerns or recommend changes with regards to any service without the fear of interference, coercion, discrimination or reprisal.
6. To have the right to be informed in writing of the procedure for initiating complaints about the Centre’s policies, procedures or about a Staff Member.
7. To have the right to have his/her records kept confidential in accordance with the law.
8. To have the right to review all material in his/her file at the Centre.

RESPONSIBILITIES

1. To actively participate in the assessment process.
2. To actively participate in the goal setting and intervention process with the Centre therapist(s).
3. To follow through on agreed upon actions e.g. external referrals, appointments with other service providers.
4. To be on time for appointments and if there is a reason to cancel, to notify the therapist in a timely fashion. If two appointments are missed without notification, the child will be discharged.
5. To inform the Centre/Therapist if the child to be seen has been exposed to any communicable disease e.g. chicken pox, scabies, lice, etc.